Malaysia, Singapore, Brunei, Indonesia, Thailand, Philippines, Vietnam, China, Hong Kong, Taiwan, Japan, Korea, Australia, United States of America, Canada, United Kingdom, United Arab Emirates, Qatar and Europe.

If your country is not mentioned at the above, please reach out to our customer live chat support for further arrangement.

Domestic shipping

Klang Valley: within 2-4 working days.
Rest of Malaysia: 3-5 working days.

International shipping

Within 5-15 working days

West Malaysia:
・FREE shipping above RM100
・RM8 for orders below RM100

East Malaysia:
・FREE shipping above RM150
・RM16 for orders below RM150

International shipping: charges will be reflected before checkout when you choose the country of delivery.

You can track your order using the tracking number from your shipping confirmation email, order tracking SMS or on your My Orders page.
(Kindly note that tracking information may take up to 24-48 hours to be updated to the tracking system of the delivery company.)

Kindly note that the price at checkout does not include customs and import duties. If taxes/ duties are incurred, you will be responsible to cover the fees before the delivery can proceed. Please check with your country’s customs office to determine these costs.

Failure to pay any incurred tax/ duty fee will result to shipment undelivered. In this case, customer will have to borne the return fee or refund will be withheld.

1. All returns must be made within 30 days starting from the day you receive your order.

2. Require approval of return & refund request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as a refund.

You may choose one of the following refund options:
・Store credit
・Original form of payment

1. All returns must be made within 30 days starting from the day you receive your order.

2. Require approval of return & exchange request from customer service team before proceeding. Kindly allow up to 3-5 working days for approval.

3. Must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging.
Note that if the returned item(s) does not meet our policy, your order will not be qualified as an exchange.

・West Malaysia: EasyParcel, In-stores
・East Malaysia and International: Self Shipment

Returns and exchanges are free within West Malaysia. For East Malaysia and International returns, customers will be responsible for the return shipping charges.

1. To begin your return, click here.

2. Enter your order number and email address or phone number.

3. Select item(s) and reason for exchange or return.

4. Select return method:
・West Malaysia: Return via EasyParcel (free) or Self Shipment
・East Malaysia: Return via Self Shipment
・International: Return via Self Shipment

Please follow the process below to return your parcel to us. You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

1. Proceed to the nearest post office to process your return.

2. Keep your consignment receipt safe as you might need this as your proof of return.

Please allow up to 5-10 business days for credit card refunds to appear on your statement.

For store credit refunds, allow up to 2-3 working days for it to reflect on your account from the day we receive your parcel.

Please allow up to 10 working days for us to receive your parcel, process your exchange and confirm your replacement item. We’ll give you an update once this has been done.

This option is available only in West Malaysia. You may reach out to customercare@nose.com.my to arrange the return.

You may check the status of your order on your My Orders page. It will be updated once payment confirmation has been made and again once your order ships.

Once your order has been confirmed, amendments or cancellations can’t be made to ensure your order reaches you as soon as possible.

Please refer to the size guide more information. If you’re still unsure which size works best for you, drop us a message to our customer live chat support or email to customercare@nose.com.my for additional advice.

We’re so sorry about this! And yes, you may place a refund or exchange request with us. Please reach out to customer support live chat or customercare@nose.com.my with your order number and proof of the product faulty.

Click “Forget Password” and key in your email to reset your password. You will receive an email to reset your password shortly.

If you did not receive the email, kindly check your junk/ spam mailbox.

We accept:

Credit Cards (Visa, Master, MyDebit, UnionPay and JCB)

Online Transfer (FPX, DuitNow and online transfer for all major bank in Malaysia)

E-wallet & QR payment (TnG, MAE, GrabPay, Boost)

Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. Check if your connection is strong and stable. Ensure you do not close your browser as you are guided to our payment gateway page (FIUU)

If you’re still having trouble placing an order with us, please drop us a message at customercare@nose.com.my along with a screenshot of the error and we’ll take a look at it.

Once your payment has been confirmed, you will receive an email confirmation of your billing transaction. If you did not receive the email, your transaction was not successful and payment didn’t go through.

You can enter your promo code under Apply Discount Code at checkout. Once you hit Apply Code it will automatically be applied to your purchase.

Once you sign up for our newsletter, an email containing the promo code will be sent to you. Kindly check your spam/ junk mailbox if you don't find it in your inbox.