Return & Exchange Policy

Return & Exchange Policy

• All returns must be made within 30 days starting from the day you receive your order.
• Require approval of return & exchange request from customer service team before proceeding.
• Item(s) must be in its original condition – clean, unworn, and undamaged with the tags attached and in its original packaging. 
  *Note that if the returned item(s) does not meet our policy, you order will not be qualified as an exchange. 

 

Return & Exchange Shipping Charges

• Returns and exchanges are free within West Malaysia. For East Malaysia and International returns, customers will be responsible for the return shipping charges.
• For East Malaysia and international customers:-
  
  • You are required to make the return at any post office at your own cost. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Proceed to the nearest post office to process your return.
  • Keep your consignment receipt safe as you might need this as your proof of return.

 

Return & Exchange Timeframe

Please allow up to 10 working days for us to receive your parcel, process your exchange and confirm your replacement item. We’ll give you an update once this has been done.